GENERAL INFORMATION

This website, www.lolamayeras.com, is operated by Lola Mayeras — Entrepreneur Individuel (EI), based at 96 Boulevard Richard Lenoir, 75011 Paris, France.
For any questions regarding personal data, please contact info@lolamayeras.com.

PERSONAL DATA

We collect personal information when you place an order, contact us or subscribe to our newsletter.
This may include your name, email address, phone number, billing and shipping addresses, and order details.
We also collect certain technical information about how visitors use our website.

HOW WE USE YOUR DATA

Your personal data is used to:

• Process payments, orders and deliveries.

• Communicate with you regarding your purchases or enquiries.

• Comply with legal and accounting obligations.

• Improve our website and understand visitor activity.

• Send newsletters and marketing communications where legally permitted.

Depending on the purpose, processing is based on the performance of a contract, legal obligations, legitimate interests or your consent.

PAYMENTS & THIRD PARTIES

Our website is hosted by Squarespace.
Payments are processed securely by the payment providers available at checkout. We do not receive your full payment card details.
Personal information may be shared with service providers involved in website hosting, payment processing, delivery, analytics and email communications, only as necessary for their services.
Some providers may process data outside the European Economic Area, subject to applicable data protection safeguards.

COOKIES

Our website uses essential cookies required for its operation and may use analytics or other non-essential cookies to understand website activity and improve our services.
Where required, non-essential cookies are used only with your consent.
You can manage or withdraw your cookie consent through the website's cookie preferences settings.

NEWSLETTER & EMAILS

If you subscribe to our newsletter, you may receive updates about new collections, releases and studio news.
Abandoned-cart reminders may also be sent where legally permitted.
You can unsubscribe from marketing emails at any time using the link provided in each message.

DATA RETENTION & SECURITY

Personal data is kept only for as long as necessary for the purposes described above.
Order and accounting records may be retained for up to 10 years where required by French law.
Marketing contact details are generally retained for no longer than three years after the end of the customer relationship or the last relevant contact, unless consent is renewed or another legal basis applies.
We take appropriate measures to protect personal information against unauthorised access, loss or misuse.

YOUR RIGHTS

Under applicable data protection laws, you may request access to, correction or deletion of your personal data, as well as restriction of processing, data portability or objection to certain uses.
You may withdraw your consent at any time where processing is based on consent.
To exercise your rights, please contact info@lolamayeras.com.
You also have the right to lodge a complaint with the French data protection authority (CNIL): www.cnil.fr.

UPDATES

This Privacy Policy may be updated to reflect changes to our services or applicable legal requirements.
The latest version will always be available on this website.